Return and Refund Policy

Last Updated: October 26, 2026

At Quonavex, customer satisfaction is important to us. We aim to provide a clear and fair return and refund process for products purchased from https://quonavex.com.

This policy covers clothing, home goods, bedding, bags, and accessories.

1. Return Window

Our proposed return period is 30 days from the date of delivery.

Customers must contact us within 30 days of receiving their order to request an eligible return.

To qualify for a standard change-of-mind return:

• Items must be unused and in their original condition.

• Clothing must be unworn and unwashed.

• Bags and accessories must be free from signs of use or damage.

• Bedding and home textile products must be unused, unwashed, and clean.

• Original tags, packaging, and accessories should be included where reasonably applicable.

• Proof of purchase or a valid order number is required.

Items that have been used, washed, altered, or damaged after delivery may not qualify for a change-of-mind return, except where required by applicable law.

2. How to Request a Return

To request a return:

1. Email hello@quonavex.com within the applicable return period.

2. Include your order number, the product you wish to return, and the reason for your request.

3. Provide photographs if the product is damaged, defective, or incorrect.

4. Wait for return authorization and shipping instructions.

5. Send the approved return to the designated return address provided by our customer support team.

Please contact us before shipping any return.

Our business contact address is not necessarily our designated return warehouse.

3. Return Shipping Costs

For approved change-of-mind returns, including returns due to personal preference or incorrect size selection, customers are responsible for return shipping costs under our proposed standard policy.

For damaged, defective, incorrect, or materially misdescribed products, Quonavex will provide an appropriate remedy, including return shipping arrangements where required.

We do not charge a restocking fee under this proposed policy.

4. Refund Processing

Once an authorized return is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method.

Our proposed refund processing time is 5–10 business days after return approval.

Additional time may be required for your bank or payment provider to post the refund.

Any applicable shipping refunds or lawful deductions will be handled according to the disclosed purchase terms and applicable law.

5. Clothing Returns and Size Exchanges

Clothing must be unworn, unwashed, and in its original condition to qualify for a standard change-of-mind return.

If you need a different size or color, please contact hello@quonavex.com.

Exchanges are subject to product availability and approval.

If a direct exchange is unavailable, you may request an eligible return and place a new order.

6. Bedding and Home Textile Returns

For hygiene and product-condition reasons, bedding and home textile products must be unused, unwashed, and in their original condition to qualify for a standard change-of-mind return.

Products that arrive defective, damaged, or materially different from their descriptions remain subject to applicable consumer protection rights.

Any product-specific return restrictions will be disclosed before purchase where required by law.

7. Bags and Accessories

Bags and accessories may be returned within the applicable return period if they meet the stated return-condition requirements.

Items must be free from damage or signs of use and include their original accessories where reasonably applicable.

8. Non-Returnable Items

Certain products may be excluded from change-of-mind returns where clearly disclosed before purchase and permitted by applicable law.

These may include:

• Personalized or custom-made products.

• Certain hygiene-sensitive products.

• Items clearly identified as final sale before purchase.

These restrictions do not remove any mandatory rights or remedies concerning defective, damaged, or misdescribed products.

9. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If an item arrives damaged, defective, or incorrect, contact hello@quonavex.com as soon as reasonably possible.

Include your order number, a description of the issue, and photographs where appropriate.

We will review your request and provide an appropriate remedy, which may include a replacement, exchange, refund, or another remedy required by applicable law.

10. Order Cancellations

If you need to cancel an order, please contact hello@quonavex.com as soon as possible.

We will make reasonable efforts to cancel orders before processing or shipment.

Once an order has shipped, cancellation may no longer be possible, and the applicable return process may apply.

Approved cancellation refunds will be issued to the original payment method in accordance with applicable law.

11. Contact Information

Quonavex
Email: hello@quonavex.com
Phone: +1 (530) 365-5786
Business Address: 1552 Arklow Pl, San Diego, CA 92154, United States
Website: https://quonavex.com