Privacy policy

Privacy Policy

Last Updated: October 26, 2026

At Quonavex, we respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://quonavex.com, place an order, or contact our customer service team.

1. Information We Collect

Depending on how you interact with our store, we may collect:

  • Contact information, including your name, email address, phone number, and billing and shipping addresses.

  • Order information, including purchased products, order history, and transaction details.

  • Payment-related information handled by authorized payment processors.

  • Customer account information, where applicable.

  • Communications, including inquiries, feedback, and return requests.

  • Technical information, including IP address, browser type, device information, and website interactions.

Payment card information is processed through payment service providers according to their applicable privacy and security practices.

2. How We Use Your Information

We may use personal information to:

  • Process and fulfill orders.

  • Arrange shipping and delivery.

  • Process returns, refunds, and exchanges.

  • Provide customer service.

  • Send order confirmations and transaction updates.

  • Maintain and improve our website.

  • Detect and prevent fraud.

  • Comply with applicable laws.

  • Send marketing communications where permitted and subject to your preferences.

3. Cookies and Tracking Technologies

Our website and service providers may use cookies and similar technologies for website functionality, analytics, personalization, and advertising where enabled.

Where required by applicable law, we provide appropriate notices and privacy choices.

You may manage certain cookies through browser settings and any privacy controls available on our website.

4. Sharing Personal Information

We may share personal information with service providers assisting with:

  • Ecommerce platform operations and hosting.

  • Payment processing.

  • Shipping and fulfillment.

  • Customer support.

  • Website analytics and advertising, where used.

  • Fraud prevention and legal compliance.

We do not sell personal information for monetary compensation.

Certain advertising-related disclosures may constitute a sale or sharing under applicable privacy laws. Where required, we provide relevant opt-out rights and mechanisms.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, maintain business records, provide customer support, resolve disputes, and comply with applicable laws.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion of certain information.

  • Obtain a copy of eligible information.

  • Opt out of certain targeted advertising or data-sharing activities.

  • Withdraw consent where applicable.

To exercise your rights, contact hello@quonavex.com.

We may request information necessary to verify your identity.

8. Marketing Communications

You may unsubscribe from promotional emails using the unsubscribe link provided in the message, where available.

Transactional communications necessary for order fulfillment may continue.

9. Children's Privacy

Our store is intended for general retail customers.

We do not knowingly collect personal information from children in violation of applicable law.

10. Third-Party Websites

Our website may contain links to independent third-party websites.

We are not responsible for their independent privacy practices and encourage customers to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will be published on this page with its updated revision date.

12. Contact Information

For privacy questions or requests, please contact:

Quonavex
Email: hello@quonavex.com
Phone: +1 (530) 365-5786
Business Address: 1552 Arklow Pl, San Diego, CA 92154, United States
Website: https://quonavex.com